Holiday Free Shipping
Enjoy free standard shipping on all Canadian orders from December 1st – 31st, 2016. Offer applies to orders shipping within Canada, with no minimum purchase required.
We offer FREE SHIPPING on Standard Orders over $100 within Canada, excluding taxes. Please see Order Processing Times and Shipping Restrictions below for additional information.
- Standard: 6-9 Business Days – Canada Post Expedited Parcel – $8.00
- Express: 1-5 Business Days – Canada Post Xpresspost – $22.00
Please note we offer complimentary standard shipping for Swimco Gift Cards.
- Standard: 6-9 Business Days – FedEx International Economy – $35.00
- Express: 1-5 Business Days – FedEx International Priority – $50.00
Non Continental U.S. (Hawaii & Alaska, excluding Puerto Rico)
- Standard: 6-9 Business Days – FedEx International Economy – $55.00
- Express: 1-5 Business Days – FedEx International Priority – $70.00
Order Processing Times
|Standard Shipping||Express Shipping|
|Submit Order By:||Expected Ship Date – Receipt Date:||Expected Ship Date – Receipt Date:|
|Sunday 10 AM MST||Tuesday- 3-7 days||Tuesday- 1-3 days|
|Monday 10 AM MST||Wednesday/Thursday- 3-7 days||Wednesday- 1-3 days|
|Tuesday 10 AM MST||Thursday- 3-7 days||Thursday- 1-3 days|
|Wednesday 10 AM MST||Friday- 3-7 days||Friday- 1-3 days|
|Thursday 10 AM MST||Friday/Monday- 3-7 days||Friday/Monday- 1-3 days|
|Friday 10 AM MST||Tuesday- 3-7 days||Tuesday- 1-3 days|
|Saturday 10 AM MST||Tuesday/Wednesday- 3-7 days||Tuesday/Wednesday- 1-3 days|
These are guidelines and they are subject to change at any time. Shipping times exclude weekends and holidays. We are closed on Statutory Alberta Holidays and if a holiday is to land on a Friday or Monday, the next ship day will fall on the next business day.
**Please allow an extra day or two during times of high voume, Boxing Day, End of Season Sales, etc.
In-store pickups are convenient and allow you to purchase online while picking up at your preferred store. Plus, no shipping fees! Only available in Canada.
Here is how it works:
- During online checkout, choose shipping option ‘In-store pickup’.
- Select a store where you would like to pick up your order.
- After completing your order, you will receive two confirmations emails – one when the order is processing, and another once it’s on the way to your chosen store.
- A Fit Expert will call you when your package is ready for pick up!
- To pick up the order, please bring a valid photo ID and your invoice or order number.
If you have any questions please contact Customer Service or chat with us between 8:30-5:00pm MST Monday to Friday.Phone 1-888-979-4626 E-mail Customer Service Store Locations
Shipping Providers and Destinations
We ship from Calgary, Alberta to anywhere across Canada using Canada Post and FedEx International to Continental and Non Continental U.S., excluding Puerto Rico.
All of our shipments are tracked. Your tracking number is sent with your shipment confirmation e-mail. You can track your order through the link in your confirmation e-mail or by typing your tracking number into one of the links below.Track Your Order – Canada Post Track Your Order – FedEx
If you are having troubles tracking your order, please contact Customer Service or chat with us between 8:30-5:00pm MST Monday to Friday.Phone 1-888-979-4626 E-mail Customer Service
Unfortunately we are unable ship separate parts of a single order to different addresses. If you would like to split your order and ship it to different addresses, you must place separate orders and you will be charged for shipping on each order if each of your orders is below $100.
Damaged Packages or Packages Missing Items
Ordering from a rural address
Swimco ships to Canadian P.O boxes, but if you are ordering to a rural route address please include a physical street address, highway number, and all necessary information for your order to be delivered. Also make sure to include the most accurate contact phone number when you place your order.
Brands we ship to the U.S.
For U.S. orders we are unable to ship the following products made by:
- All Star
- All Star Sales
- Aloe Up
- Breast Friends
- Sun ‘N’ Sand
- Swimco Cleaner
Duties, Customs and Taxes
Please note that you are responsible for paying import duties and fees upon delivery for orders exceeding $800. For orders under $800, duties, taxes and customs fees are included in the flat rate shipping fee. Please make sure you are familiar with the US Customs & Border Protection internet purchases guideline.