Shipping

Shipping

Shipping Options

Canadian Orders

We offer FREE SHIPPING on Standard Orders over $100 within Canada, excluding taxes. Please see Order Processing Times and Shipping Restrictions below for additional information.

  • Standard: 6-9 Business Days – Canada Post Expedited Parcel – $8.00
  • Express: 1-5 Business Days – Canada Post Xpresspost – $22.00

Please note we offer complimentary standard shipping for Swimco Gift Cards.

United States

Continental U.S.

  • Standard: 6-9 Business Days – FedEx International Economy – $35.00
  • Express: 1-5 Business Days – FedEx International Priority – $50.00

Non Continental U.S. (Hawaii & Alaska, excluding Puerto Rico)

  • Standard: 6-9 Business Days – FedEx International Economy – $55.00
  • Express: 1-5 Business Days – FedEx International Priority – $70.00

Order Processing Times

Standard Shipping Express Shipping
Submit Order By: Expected Ship Date – Receipt Date:  Expected Ship Date – Receipt Date:
Sunday 10 AM MST Tuesday- 3-7 days Tuesday- 1-3 days
Monday 10 AM MST Wednesday/Thursday- 3-7 days Wednesday- 1-3 days
Tuesday 10 AM MST Thursday- 3-7 days Thursday- 1-3 days
Wednesday 10 AM MST Friday- 3-7 days Friday- 1-3 days
Thursday 10 AM MST Friday/Monday- 3-7 days Friday/Monday- 1-3 days
Friday 10 AM MST Tuesday- 3-7 days Tuesday- 1-3 days
Saturday 10 AM MST Tuesday/Wednesday- 3-7 days Tuesday/Wednesday- 1-3 days

Please note:
These are guidelines and they are subject to change at any time. Shipping times exclude weekends and holidays. We are closed on Statutory Alberta Holidays and if a holiday is to land on a Friday or Monday, the next ship day will fall on the next business day.

**Please allow an extra day or two during times of high voume, Boxing Day, End of Season Sales, etc.

In-store Pickups

In-store pickups are convenient and allow you to purchase online while picking up at your preferred store. Plus, no shipping fees! Only available in Canada.

Swimco In-store Pickups

Here is how it works:

  1. During online checkout, choose shipping option ‘In-store pickup’.
  2. Select a store where you would like to pick up your order.
  3. After completing your order, you will receive two confirmations emails – one when the order is processing, and another once it’s on the way to your chosen store.
  4. A Fit Expert will call you when your package is ready for pick up!
  5. To pick up the order, please bring a valid photo ID and your invoice or order number.

If you have any questions please contact Customer Service or chat with us between 8:30-5:00pm MST Monday to Friday.

Phone 1-888-979-4626 E-mail Customer Service Store Locations

Shipping Providers and Destinations

We ship from Calgary, Alberta to anywhere across Canada using Canada Post and FedEx International to Continental and Non Continental U.S., excluding Puerto Rico.

Order Tracking

All of our shipments are tracked. Your tracking number is sent with your shipment confirmation e-mail. You can track your order through the link in your confirmation e-mail or by typing your tracking number into one of the links below.

Track Your Order – Canada Post Track Your Order – FedEx

If you are having troubles tracking your order, please contact Customer Service or chat with us between 8:30-5:00pm MST Monday to Friday.

Phone 1-888-979-4626 E-mail Customer Service

Splitting Orders

Unfortunately we are unable ship separate parts of a single order to different addresses. If you would like to split your order and ship it to different addresses, you must place separate orders and you will be charged for shipping on each order if each of your orders is below $100.

Damaged Packages or Packages Missing Items

If your package is visibly damaged at the time of delivery, make sure to note the damage to your courier. For more information or if you have received a damaged or incomplete order, contact Swimco Customer Service.

Phone Customer Service at 1-888-979-4626 E-mail Customer Service

Ordering from a rural address

Swimco ships to Canadian P.O boxes, but if you are ordering to a rural route address please include a physical street address, highway number, and all necessary information for your order to be delivered. Also make sure to include the most accurate contact phone number when you place your order.

US Orders

Brands we ship to the U.S.

For U.S. orders we are unable to ship the following products made by:

  • All Star
  • All Star Sales
  • Aloe Up
  • Breast Friends
  • Rapz
  • Slippa
  • Sun ‘N’ Sand
  • Swimco Cleaner
  • Witz

Duties, Customs and Taxes

Please note that you are responsible for paying import duties and fees upon delivery for orders exceeding $800. For orders under $800, duties, taxes and customs fees are included in the flat rate shipping fee. Please make sure you are familiar with the US Customs & Border Protection internet purchases guideline.

Styles vary by location.